Performance-Driven Customer Satisfaction Since 1969
Our Commitment to Your Satisfaction
At K&N Shop, we engineer our returns process with the same precision as our high-performance air filters. We stand behind every product we sell to cars, trucks, powersports, and heavy-duty vehicle enthusiasts worldwide.
Key Policy Highlights:
- 15-Day Return Window: From date of delivery
- Free Exchanges: For incorrect fitment (vehicle make/model/year must be verified)
- Restocking Fee: 15% for non-defective returns (excluding shipping costs)
- Non-Returnable Items: Opened filter cleaning products and custom-cut filter wraps
Returns & Exchanges Process
Step 1: Initiate Your Request
Contact our Raleigh-based support team within 15 days of delivery at [email protected] with:
- Your order number
- Product name and quantity
- Reason for return/exchange
- Photos if claiming defective item
Return Request Template:
Subject: Return Request for Order #[Your Order Number]
Body:
Dear K&N Shop Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Product: [Product Name]
Quantity: [Number of Items]
Reason: [Please specify – incorrect item, defective, fitment issue, etc.]
[For exchanges] My correct vehicle information is:
Make: ______ Model: ______ Year: ______
Please advise next steps.
Sincerely,
[Your Full Name]
[Your Contact Number]
Step 2: Receive Authorization
Our performance-driven support team will respond within 24 hours with:
- Return Merchandise Authorization (RMA) number
- Return shipping instructions
- Exchange options if applicable
Step 3: Ship Your Return
Package the item securely with all original packaging and include:
- Printed RMA form (we’ll email this)
- Original invoice copy
- All included accessories
Return Address:
K&N Shop Returns
455 Stratford Court
Raleigh, NC 27601 USA
Step 4: Refund or Exchange Processing
Once received at our facility, we’ll process within 3 business days:
- Refunds: Issued to original payment method
- Exchanges: Shipped via your original shipping method
Refund Timeline & Methods
We process refunds with the same efficiency as our cold air intakes optimize airflow:
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit Cards (VISA/MC/JCB) | 5-7 business days | Original card |
| PayPal | 3-5 business days | Original PayPal account |
Non-Returnable Items
To maintain our engineering standards, these performance products cannot be returned:
- Opened Filter Cleaner Kits: For hygiene reasons
- Custom-Cut Filter Wraps: Made to specific measurements
- Universal Products: Marked as “non-returnable” in product details
International Returns (Excluding Some Asian Regions)
Global customers should note:
- Return shipping costs are customer responsibility
- Include all customs documentation
- Refunds processed in USD
Performance Tip:
Before ordering, use our precision fitment tools to verify compatibility with your vehicle’s make, model, and year – this reduces exchange needs and gets you the right performance parts faster!
Contact Our Performance Support Team
For any questions about our returns policy:
Email: [email protected]
Phone: [Your Contact Number]
K&N Shop – Protecting Your Satisfaction Like We Protect Your Engine Since 1969