At K&N Shop, we engineer our shipping and returns process with the same precision as our high-performance air filters. Since 1969, we’ve been committed to delivering performance-driven satisfaction to car, truck, powersports, and heavy-duty vehicle enthusiasts worldwide.
Shipping Information
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Methods & Delivery Times
Standard Shipping (DHL or FedEx)
- Shipping fee: $12.95
- Delivery time: 10-15 business days after shipment
Free Shipping (EMS) – Orders over $50
- Free of charge
- Delivery time: 15-25 business days after shipment
Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide, excluding some Asian regions and remote areas.
Accepted Payment Methods
We accept: VISA, MasterCard, JCB, and PayPal
Returns & Exchanges Policy
We stand behind every performance product we sell. If you’re not completely satisfied, here’s how our precision returns process works:
Key Policy Highlights
- 15-Day Return Window from date of delivery
- Free Exchanges for incorrect fitment (vehicle make/model/year must be verified)
- 15% Restocking Fee for non-defective returns (excluding shipping costs)
Non-Returnable Items
To maintain our engineering standards, these performance products cannot be returned:
- Opened Filter Cleaner Kits (for hygiene reasons)
- Custom-Cut Filter Wraps (made to specific measurements)
- Universal Products marked as “non-returnable” in product details
Returns & Exchanges Process
Step 1: Initiate Your Request
Contact our Raleigh-based support team within 15 days of delivery at [email protected] with:
- Your order number
- Product name and quantity
- Reason for return/exchange
- Photos if claiming defective item
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Body:
Dear K&N Shop Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Product: [Product Name]
Quantity: [Number of Items]
Reason: [Please specify – incorrect item, defective, fitment issue, etc.]
[For exchanges] My correct vehicle information is:
Make: ______
Model: ______
Year: ______
Please advise next steps.
Sincerely,
[Your Full Name]
[Your Contact Number]
Step 2: Receive Authorization
Our performance-driven support team will respond within 24 hours with:
- Return Merchandise Authorization (RMA) number
- Return shipping instructions
- Exchange options if applicable
Step 3: Ship Your Return
Package the item securely with all original packaging and include:
- Printed RMA form (we’ll email this)
- Original invoice copy
- All included accessories
Return Address:
K&N Shop Returns
455 Stratford Court
Raleigh, NC 27601
USA
Step 4: Refund or Exchange Processing
Once received at our facility, we’ll process within 3 business days:
- Refunds: Issued to original payment method
- Exchanges: Shipped via your original shipping method
Refund Timeline & Methods
We process refunds with the same efficiency as our cold air intakes optimize airflow:
| Payment Method | Processing Time | Refund Method |
|---|---|---|
| Credit Cards (VISA/MC/JCB) | 5-7 business days | Original card |
| PayPal | 3-5 business days | Original PayPal account |
International Returns
Global customers should note:
- Return shipping costs are customer responsibility
- Include all customs documentation
- Refunds processed in USD
Performance Tip
Before ordering, use our precision fitment tools to verify compatibility with your vehicle’s make, model, and year – this reduces exchange needs and gets you the right performance parts faster!
Contact Our Performance Support Team
For any questions about our shipping or returns policy:
- Email: [email protected]
- Address: 455 Stratford Court, Raleigh, NC 27601, USA
K&N Shop – Protecting Your Satisfaction Like We Protect Your Engine Since 1969